Terms of Use

1. Service owner

VOLANDOO SOLUTIONS SLU, NIF B44544914, with registered address at CALLE VERGE DEL PILAR, NUM 15, 46210 PICANYA - (VALENCIA), Spain, operates Orbitali. You can contact us at info@volandoo.com or info@orbitali.ai.

2. Acceptance

By creating an account, accessing the dashboard, using the API, configuring agents, claiming numbers, making payments, or using any Orbitali feature, you accept these terms. If you act on behalf of a company, you confirm that you have authority to bind it.

3. Description of Orbitali

Orbitali provides infrastructure to deploy AI voice agents on real phone numbers. The platform may include account and organization management, API keys, phone numbers, agent configuration, prompts, tools, webhooks, knowledge base, call history, transcripts, usage, and billing.

Orbitali does not replace your backend, internal processes, or legal obligations to end users, customers, employees, or callers.

4. Accounts, security, and API keys

• You must provide accurate information and keep account, organization, and billing details up to date.
• You are responsible for protecting credentials, sessions, API keys, secrets, headers, and server URLs.
• You must notify us promptly if you detect unauthorized use or a security incident related to Orbitali.
• We may suspend or limit accounts, keys, or resources if we detect abuse, security risk, non-payment, or breach of these terms.

5. Your agents, calls, and data

• You are responsible for the prompts, instructions, greetings, tools, schemas, URLs, webhook responses, uploaded documents, and business logic you configure.
• You must have a valid legal basis, notices, and consents required to record, transcribe, analyze, or process calls, voice, metadata, and conversational content.
• You must inform callers when they interact with AI or when a conversation may be processed by technical providers.
• You must not submit data to Orbitali that you do not have the right to process, or special-category sensitive data unless you have sufficient authorization and appropriate safeguards.
• You are responsible for reviewing, testing, and supervising your agents before using them in production.

6. Acceptable use

You may not use Orbitali for illegal, abusive, deceptive, or harmful activity.

• Fraud, phishing, impersonation, spam, harassment, threats, or unsolicited calls that violate law.
• Collection or processing of data without a legal basis, required consent, or adequate notice.
• Emergency services, high-risk decisions, or uses where an error may cause material, physical, legal, or financial harm without appropriate human supervision.
• Attempts to bypass limits, access other accounts, exploit vulnerabilities, interfere with infrastructure, or resell the service without authorization.
• Content or instructions that infringe third-party rights, confidentiality, intellectual property, or applicable law.

7. Phone numbers and providers

Phone numbers managed by Orbitali may depend on availability, coverage, regulatory requirements, telecommunications providers, and anti-abuse policies. We do not guarantee that a specific number will remain permanently available.

We may reassign, withdraw, suspend, or release numbers where necessary for technical, legal, regulatory, security, non-payment, or misuse reasons. If we allow bring-your-own numbers or credentials in the future, additional terms may apply.

8. AI, accuracy, and supervision

Orbitali uses AI models and providers that may produce errors, omissions, delays, inaccurate transcripts, unwanted responses, or non-deterministic results. We do not guarantee that agents will be correct, complete, or suitable for every case.

You must design appropriate limits, instructions, tests, human fallback, and supervision for your use case, especially in customer communications or critical business processes.

9. Payments, credits, and billing

Prices, credits, limits, taxes, and payment terms will be shown in the platform or current commercial documentation. Payments may be processed through Stripe or other providers.

Unless stated otherwise, amounts paid for credits or consumed usage are non-refundable. We may suspend the service for non-payment, fraud, chargebacks, or usage that exceeds contracted limits.

10. Intellectual property

Volandoo Solutions SLU retains all rights in Orbitali, its software, documentation, brand, design, APIs, infrastructure, and technology. You receive no rights except the limited use necessary to access the service under these terms.

You retain rights in your data, documents, prompts, and configurations. You grant us a limited license to host, process, transmit, and use them only as necessary to provide, protect, and improve Orbitali.

11. Availability and changes

We may modify, improve, limit, or discontinue Orbitali features. We will try to avoid unnecessary interruptions, but we do not guarantee continuous availability, absence of errors, or permanent compatibility with external integrations.

12. Termination

You may stop using Orbitali at any time. We may suspend or terminate your access if you breach these terms, create risk for the platform or third parties, fail to pay amounts due, or if law or critical providers require it.

13. Liability

To the maximum extent permitted by law, Orbitali is provided without guarantees of specific outcomes. We will not be liable for indirect losses, lost profits, data loss, business interruption, or claims arising from your agents, webhooks, instructions, or use of calls and data.

Our total liability for any claim related to Orbitali will be limited to the amount you paid for the service in the three months before the event giving rise to the claim, unless applicable law does not allow that limitation.

14. Governing law

These terms are governed by Spanish law. Unless consumer or user protection law provides otherwise, the parties submit to the courts of Valencia, Spain.

15. Contact

For questions about these terms, contact info@orbitali.ai or info@volandoo.com.